Return & Refund Policy – GoTrustMe SL

At GoTrustMe SL, we aim to ensure a safe and reliable shopping experience. Please review our return policy below:

Eligible Returns

You may request a return if:

  • The item is damaged or defective

  • The item received is different from what was ordered

  • The item is not working properly upon delivery

Return Timeframe

  • Returns must be requested within the same time after delivery

  • After this period, returns may not be accepted

Proof Required

To process a return, you must provide:

  • Clear photos or video of the item

  • Order details (receipt or order number)

Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items caused by the customer

  • Personal items (e.g., underwear, cosmetics)

  • Digital products or services

  • Items sold “as-is” or clearly marked non-returnable

Refund Process

  • Once approved, refunds are processed via:

    • Orange Money

    • Afri Money

    • Or original payment method

  • Refunds are completed within 1–3 business days

Return Shipping

  • If the seller is at fault → seller covers return

  • If the buyer changes mind → buyer covers return

Buyer Protection

All orders on GoTrustMe SL are reviewed to ensure:

  • Verified sellers

  • Secure payments

  • Reliable delivery

Need Help?

Contact us:

GoTrustMe SL – Pay Safe. Get What You Order