Frequently Asked Questions

Find answers about shopping, selling, delivery, payments, refunds, and support on GoTrustMe SL.

Customer Questions

Browse products, add items to your cart, and complete checkout using the available payment options.

You can track your order from your GoTrustMe SL account. You may also receive WhatsApp or email updates when your order status changes.

Yes. Customers should verify the product before accepting delivery to make sure it matches the order.

Submit the vendor registration form. Our team will review your application before approving your seller account.

Approved vendors receive order notifications and can manage orders through their vendor dashboard.

Vendor payments may be released after successful delivery and confirmation, based on GoTrustMe SL marketplace policy.

After an order is placed, the vendor prepares the item. A carrier may be assigned to pick up and deliver the order to the customer.

You can apply through the carrier registration page. GoTrustMe SL will review your application before approval.

GoTrustMe SL may support payments such as card payments, Orange Money, AfriMoney, and other available payment options.

Refunds are reviewed based on order status, delivery confirmation, and GoTrustMe SL refund policy.

Contact GoTrustMe SL support for order help, vendor questions, delivery issues, or refund assistance.

Contact Support