Delivery Policy

GoTrustMe SL helps buyers, vendors, and carriers complete deliveries safely, clearly, and on time.

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How Delivery Works

1. Order Placed

The customer places an order through GoTrustMe SL and receives order confirmation.

2. Vendor Prepares Order

The vendor reviews, prepares, and processes the order for shipping.

3. Carrier Assigned

A delivery carrier may be assigned to pick up and deliver the order.

4. Customer Receives Item

The customer verifies the product before accepting delivery.

Delivery Rules

  • Vendors must prepare orders within the agreed timeframe.
  • Delivery fees may vary by location, distance, and order type.
  • Customers should verify products before accepting delivery.
  • Delayed deliveries may affect vendor account performance.
  • Drivers and carriers must handle customer orders carefully.
  • GoTrustMe SL may review delivery issues before releasing payments.

Buyer Protection

Safe Order Process

Customers receive updates when orders are received, shipped, and delivered.

Product Verification

Customers should confirm that the item matches the order before accepting it.

Support Available

If there is a delivery issue, customers can contact GoTrustMe SL support.

Vendor Responsibilities

  • Prepare the correct product for the customer.
  • Package items properly before shipping.
  • Update the order status when the order is ready.
  • Communicate quickly if there is a delay or issue.

Need Help With a Delivery?

Contact GoTrustMe SL support for delivery questions, order updates, refunds, or vendor issues.

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