Terms & Conditions

By registering, browsing, buying, selling, or using GoTrustMe SL, you agree to follow these Terms & Conditions. GoTrustMe SL is a marketplace designed to connect buyers, verified vendors, and delivery partners.

1. Marketplace Transactions

• All marketplace transactions should be conducted through GoTrustMe SL.
• Users should not attempt to bypass GoTrustMe SL for orders started on the platform.
• GoTrustMe SL may investigate suspicious, fraudulent, or unsafe activity.

2. Customer Responsibilities

• Customers must provide accurate name, phone number, delivery address, and order information.
• Customers should verify products before accepting delivery.
• Customers must confirm delivery truthfully.
• False claims may result in account review or suspension.

3. Vendor Responsibilities

• Vendors must provide accurate product photos, descriptions, prices, and availability.
• Vendors must prepare and process orders within the agreed timeframe.
• Vendors must not sell fake, stolen, prohibited, or misleading products.
• Delayed or disputed orders may affect vendor account status.

4. Payments & Order Protection

• Payments may be securely held until delivery confirmation or order review is completed.
• Vendor payouts may depend on successful delivery, customer confirmation, and marketplace policy.
• GoTrustMe SL may delay payment release if there is a dispute, refund request, or fraud concern.

5. Delivery & Carrier Rules

• Carriers must handle orders carefully and deliver within the agreed timeframe.
• Delivery fees may vary by location, distance, and order type.
• Delivery issues should be reported to GoTrustMe SL support as soon as possible.

6. Refunds & Disputes

• Refunds are reviewed case by case.
• Customers must report damaged, fake, wrong, or missing items quickly.
• GoTrustMe SL may request photos, order details, delivery proof, or vendor response before making a decision.

7. Account Suspension

• Fraudulent activity may result in account suspension.
• Repeated delivery issues, fake products, false claims, or policy violations may result in restriction or removal.
• GoTrustMe SL reserves the right to protect buyers, vendors, carriers, and marketplace trust.