Delivery & Confirmation Policy – GoTrustMe SL

At GoTrustMe SL, we prioritize safe and transparent transactions.

1. Payment Protection

• All payments are securely held by GoTrustMe SL.
• Vendors are only paid after delivery is confirmed.

2. Delivery Process

• Vendors must deliver products within the agreed timeframe.
• Customers should inspect items upon delivery.

3. Customer Confirmation

After receiving the product, customers must:

• Confirm delivery if satisfied
• Report any issues if the product is incorrect or damaged

4. Auto Confirmation

• If the customer does not respond within a specified time, the system may automatically confirm delivery.
• Payment will then be released to the vendor.

5. Disputes

Customers should report issues if:

• Product is not delivered
• Wrong item is received
• Item is damaged

GoTrustMe SL will review and resolve disputes fairly.

6. Refunds

Refunds may be issued if:

• Vendor fails to deliver
• Product is significantly different from description

7. Fraud Protection

• False claims by customers or vendors will result in account suspension.

GoTrustMe SL ensures that every transaction is safe, fair, and transparent.