Refund Policy

GoTrustMe SL reviews refund requests fairly to protect buyers, vendors, and marketplace trust.

Request Support View Orders

When Refunds May Be Approved

Damaged Product

If the product arrives damaged and the issue is reported quickly, the order may qualify for review.

Wrong Item

If the item delivered does not match the customer’s order, GoTrustMe SL may investigate and support a refund.

Fake or Misleading Item

If a product is fake, misleading, or significantly different from the listing, it may qualify for a refund review.

Refund Rules

  • Refunds are reviewed case by case.
  • Customers must report issues as soon as possible after delivery.
  • Customers should verify products before accepting delivery.
  • GoTrustMe SL may request photos, order details, or delivery proof.
  • Vendors may be contacted during the investigation.
  • Refund approval depends on order status, evidence, and marketplace policy.

How to Request a Refund

1. Contact Support
Send your order number and explain the issue.
2. Provide Evidence
Upload photos, delivery details, or screenshots if needed.
3. Review Process
GoTrustMe SL reviews the order, vendor response, and delivery details.
4. Decision
If approved, the refund will be processed according to the payment method and marketplace policy.

Need Help With a Refund?

Contact GoTrustMe SL support with your order number and issue details.

Contact Support